Shipping by a delivery service – to the door

Shipping of your order by a courier to the door at the address specified at order placing.

Attention! Delivery to the door is carried out only on working days and in working hours – from 9 AM to 6 PM local time. If at this time you are at work in an office, then specify the office address.

If you chose delivery by a courier, you guarantee that you will be present at the specified address in the delivery period. If you are absent at the specified in the order address, a courier service employee will contact you by the phone to discuss the time of repeated order delivery.

Goods shipment in Russia, as well as to Belarus and Kazakhstan is carried out from the main warehouse of the company in Novosibirsk by courier services of EMS — Russian Post and DPD, and to the other countries of the world – by DHL services.

Important! ALWAYS check content of the box when receiving the order! Sign documents of receipt only after checking the order. The content has to be checked in order to verify the products package integrity and presence of all positions listed in the order.

The company is not liable for non-conformity of the orders that were verified not at the moment of their receipt.

If you have any questions, please, contact us:

  • 8 800 700 6 888 (call is not charged within Russia
  • +7 (383) 383 06 13 for international calls
  • by messages in the Personal Account

Please note that your question will be answered fast from Monday to Friday from 05 AM to 2 PM Moscow time, and questions received after working hours will be processed the next working day.