The procedure and conditions for returning goods are governed by consumer protection laws.
In cases provided by legislation, a product may be returned within 14 days from the date of receipt.
Non-returnable items include:
Before placing an order, the customer must familiarize themselves with the rules for paying customs duties. No refund will be issued if the recipient refuses to pay customs fees.
A product of proper quality can only be returned if:
Refunds are processed only after the Seller receives the returned item.
When returning a product of proper quality, the Seller deducts the shipping costs (including delivery to the customer and return to the sender) from the amount to be refunded.
If a product is defective or of improper quality, the Buyer has the right to request a refund or exchange within the product's shelf life.
To process a refund, the Buyer is required to return the product .
The Seller will consider the Buyer’s request for a refund or exchange due to defective goods within up to 10 business days from the date the request is submitted. Requests may be sent via email.
Refunds for defective goods are made using the original payment method , within no more than 30 banking days .
The cost of returning defective goods is covered by the Seller .
Return address for orders placed from Europe:
9000 Varna, Bulgaria, Possev Str. 11
