Order receipt at a franchise warehouse

Together with the representatives, VILAVI opens franchise warehouses in different cities and countries. If there is such warehouse in your city, the products can be picked up the day of the order is placed and paid for.

When placing an order in such cities, choose Pick up from the Warehouse option. After the order is processed at the warehouse, you will receive a SMS notification with a waybill number and warehouse address.

When placing an order, be cautious with the information. Specify the details of the person that will be receiving the order in My Order section, i.e. if it will not be you, you need to delete the automatically filled information and put in the information about the person that will be receiving the order.

If the order was primarily placed with your details, but you can not receive it, it is necessary to change the receiver. In order to do it, sent an e-mail to info@vilavi.com, put Change of the Receiver in the subject line. Specify the information – order number and contact details of the person who will be receiving the package (full name and current mobile phone number).

Important! ALWAYS check content of the box when receiving the order! Sign documents of receipt only after checking the order. The content has to be checked in order to verify the products package integrity and presence of all positions listed in the order.

The company is not liable for non-conformity of the orders that were verified outside a warehouse.

If you have any questions, please, contact us:

  • 8 800 700 6 888 (call is not charged within Russia
  • +7 (383) 383 06 13 for international calls
  • e-mailinfo@vilavi.com
  • by messages in the Personal Account

Please note that your question will be answered fast from Monday to Friday from 05 AM to 2 PM Moscow time, and questions received after working hours will be processed the next working day.