Receipt of orders
Placement of shipment order on the territory of Russia, Belarus, and Kazakhstan
After choosing the products, go to the Cart and press the Checkout button.
Select the required country, specify the locality, and click on “Show shipping options”. If shipping to your locality is possible, the company’s representative should contact us through the contact form in the Personal Account, or by sending an e-mail to our address (email@example.com) with details of exact shipping address. A specialist will call you back to specify all the details and find out the optimal shipping method.
There are several options of shipping to a selected locality:
The order for amount over 10,000.01 RUB is delivered free of charge provided that your order meets a transportation company’s requirements for weight and volume of parcels delivered free of charge.
The delivery of the order for amount less than 10,000.01 RUB is paid in accordance with rates specified when placing the order.
SHIPPING TERM is calculated individually for each locality depending on remoteness of your locality.
During checkout in the Personal Account of VILAVI, an expected shipping date will be specified, which already includes date of order payment, its packaging, transferring to a shipping company, holidays and weekends.
Simplified package receipt
DPD sends an additional PIN code via SMS, which makes it possible to receive the order without presenting documents. This PIN code can be transferred to third parties, and the package can be received by any person.
Russian Post provides a Fast Package Receipt service, it is necessary to tell a Russian Post worker the package number and phone number. A text message with code that should be told to the worker will be sent to the registered phone number, and the package will be delivered.
This service can be ordered as follows:
- Fill in a form on Russian Post website or in any office, where you need to specify a full name, passport details, and a phone number.
How to track the order?
After placing an order and paying for it in the Personal Account in My Orders section, your order will have a waybill number appeared in it.
You can also install apps of these companies on your smartphone, upon order placing, a package number will be added automatically to the app, which will notify you on all movements of your order.
You can find a waybill number in Shop/My Orders section.
Moreover, delivery services inform their clients about arrival of their orders to the destination locality by sending an SMS, a VIBER message, or a message in Vkontakte social network.