Order shipping by Russian Post

There are 2 types of shipping by Russian Post available

  1. Courier delivery. Choose delivery to the address in the Personal Account when placing an order. Fill in all necessary boxes, receiver’s full name, exact address and phone number. When the package arrives to your city, courier will contact you and deliver the order to the specified address.
  2. Delivery to the closest office of Russian Post. To find out the nearest to your address post office, check the post code on Russian Post’s website https://www.pochta.ru/offices in Offices section. You need to type the address of your residence or work and the website will show you the post office that this address is referred to. That will be the address your package will arrive to

IMPORTANT: If your package has already arrived to Russian Post office, but you would like to have the package delivered to your home, you can place a delivery order in Russian Post’s app https://www.pochta.ru/support/web-mobile-services/mobile-application and pay to the courier for the delivery upon receipt of the package.

You need to present a passport to receive the package.

Russian Post offices provide the following service:

Now, customers of Russian Post throughout the country can receive their packages and registered mail that do not require payment with the help of simple electronic signature. The delivery process with the help of this technology takes less than 1 minute.

The service is free and is provided on the basis of a registration form that should be filled in on the official website of Russian Post pochta.ru/support/office-services/sms-registration or in a post office. There, a customer must specify passport details and mobile phone number. In order to confirm the identity, the customer will have to present passport to an operator once.

After filing the application, the customer will not have to fill in paper notifications anymore. Now, the customer will have to simply tell an operator own full name or tracking number of the package, and the operator will find it in the base. Then, the customer gives the operator own phone number, on which the operator will send a confirmation code. The customer will receive SMS message or push notification (for the users of Russian Post’s mobile app) with a confirmation code, which has to be told to the operator of the post office to receive the letter of package.

The customer will not have to worry if they left the passport at home and will not be able to pick up the package on the way from work. They also will not have to waste time on filling in the paper notifications. Track your package in the mobile app of Russian Post, receive a push notification of its arrival to the post office, come to the post office, show the tracking number, tell the code from SMS или push notification in the mobile app of Russian Post, and receive your package. Nor weight, nor size of the package to receive matter.

Shipping term:

On average, the term is 1.5 - 2 weeks depending on the shipping region.

Shipping cost:

Shipping cost is calculated automatically during the order placement.

Calculation of cost of shipping by Russian Post is carried out in accordance with the tariffs set by Russian Post. The shipping cost is affected by the distance and shipping type.

Package tracking

At the website of Russian Post https://www.pochta.ru/tracking you can find out current location or the latest point of arrival of your package. In order to do it, you need to know the number of the unique post identifier.

If you are going to receive packages often with Russian Post, we recommend you install the official app of Russian Post

Mobile app:

The official app of Russian Post will make communication with Post comfortable and efficient.

Packages tracking:

  • Saving an unlimited number of packages
  • Push notifications of status change
  • EMS packages tracking
  • Delivery from a post office within Moscow, placing an order for courier home delivery is available for some regions
  • Display of COD amount and customs charges
  • Addition of packages by barcode scanning

Post offices search:

  • Search of the nearest offices or by the address
  • Search on the map
  • Filter by working hours (open now, 24/7, or weekdays)


  • Online chat with Post employee
  • Evaluation of post office performance
  • Evaluation of package delivery quality
  • Notification of inaccurate information about offices


  • Registration and log in to the Personal Account of Russian Post
  • Search of a post code by home address
  • E-mail subscription to the changes in package statuses


If you have any questions, please, contact us:

  • 8 800 700 6 888 (call is not charged within Russia
  • +7 (383) 280 48 17 for international calls
  • e-mailinfo@vilavi.com
  • by messages in the Personal Account

Please note that your question will be answered fast from Monday to Friday from 05 AM to 2 PM Moscow time, and questions received after working hours will be processed the next working day.